I updated Hedia Diabetes Assistant and it no longer works - what should I do?

If you are having problems accessing Hedia Diabetes Assistant, it is most likely due to a minor issue that occurred when we released a new version.

To troubleshoot this, try uninstalling HDA and then reinstalling it before you attempt to log in again.

If you do this and the app still does not work, please send an email to our support (support@hedia.com) and provide your name, email address you used to make your Hedia profile, device brand and model (IOS, Android etc), Hedia app version and a short description of the issue. 

Our support team will get back to you within 1-2 business days and help you find a solution.